Retail Customers - Returns / Exchanges subject to 20% Restock Charge.
We inspect all items for defects before shipping, and do not issue refunds because you did not order the correct size. Please check the size charts to be sure of your size before ordering.
We reserve the right to deny any request for exchange or store credit for a returned item.
All returns or exchanges will be charged a 20% restocking fee and a store credit will be issued for the balance. There is a limit of one exchange or one store credit per order. Exchange and store credit purchases cannot be returned.
We do not issue direct refunds - if an item is returned for any reason - a store credit, less restocking fees, will be issued. Store Credits must be used within 60 days.
Please contact The Urban Source by phone (702-631-1901) within 48 hours of receipt of item before attempting to return an item.
In the event that we authorize a return, The Urban Source will issue an RMA # which must be placed on the outside of any returned item packaging.
Items returned without contacting The Urban Source within 48 hours of receipt,or returned after 15 days from delivery date will NOT qualify for any refund.
Any items Returned/Exchanged must include the attached original tags, hangers, dust-sleeve and packaging - and must be in new, un-worn condition.
Items returned that smell of perfume, smoke, etc will NOT qualify for any refund.
Customer is responsible for all return shipping charges of returned item.
If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge.
If you choose not to accept an order you have placed, we will restock the merchandise and charge a restocking fee of 35% of the amount of order, plus all the freight charges and fees.
Further purchases from our store will not be permitted until the restocking fee is paid.
All Order Cancellations made after 24 hours from the time you placed your order are subject to a $20 Per Item Cancellation Charge. The remainder will be refunded promptly.
If something comes call Dee 702-631-1901