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FAQ
What is your return policy?
Retail Customers - Returns / Exchanges subject to 30% Restock Charge.
We inspect all items for defects before shipping. In the event you receive an item with an undetected defect, we will only exchange the item with the exact same size, style, color item.
We do not issue refunds because you did not order the correct size.
We reserve the right to deny any request for exchange or store credit for a returned item.
All returns or exchanges will be charged a 30% restocking fee and a store credit will be issued for the balance. There is a limit of one exchange or one store credit per order. Exchange and store credit purchases cannot be returned.
We do not issue direct refunds - if an item is returned for any reason - a store credit, less restocking fees, will be issued. Store Credits must be used within 60 days.
Please contact Heavenly Body Boutique within 48 hours of receipt of item before attempting to return an item.
Any items Returned/Exchanged must include the attached original tags, hangers, dust-sleeve and packaging - and must be in new, un-worn condition.
Items returned that smell of perfume, smoke, etc will NOT qualify for any refund.
For hygiene reasons, Hats and Fascinators cannot be returned.
For hygiene reasons, Hats and Fascinators cannot be returned.
Customer is responsible for all return shipping charges of returned item.
Any content on this website is subject to change without any prior notice.
